1. Overview
Users of Zera Studio (com.zerastudio.app) have the right to request the deletion of their account and associated personal information.
In compliance with Google Play Developer Policies, Zera Studio provides both an in-app path to initiate account deletion and an external web/email request mechanism for users who cannot access the mobile application.
2. How to Request Account Deletion
Initiate deletion within the Android app
- Open the Zera Studio app on your Android device.
- Sign in to the account you wish to delete.
- Go to Settings or your Account Profile page.
- Select Delete Account.
- Confirm the account deletion request when prompted.
Upon confirmation, your session will end and account data will be scheduled for permanent removal.
Request deletion if you cannot access the app
If you have uninstalled the application or cannot access your Android device, you may submit a manual account deletion request via email:
- Send an email from the address registered with your Zera Studio account.
- Recipient: hello@zera-ai.com
- Subject line:
Account Deletion Request - Zera Studio - Provide your registered email address and display name or User ID in the message body.
Support requests will be verified to confirm account ownership and processed promptly (typically within 7 to 30 days depending on identity verification).
3. Data Deleted vs. Retained
Understanding what happens when your account deletion request is completed:
Permanently Erased Data
- Account profile (email, user ID, auth tokens, display name)
- Uploaded media files and timeline configurations
- Saved draft projects and AI prompt history
- Account preferences and user configuration data
Data Retained (If Applicable)
- Records retained strictly to comply with legal or tax obligations (if any)
- Fully anonymized operational metrics that cannot be linked back to an individual user or device
4. Important Notes
- Permanence: Account deletion is permanent. Once completed, your saved projects and account settings cannot be recovered.
- Unsubscribing: Uninstalling the app does not automatically delete your account; you must initiate deletion in-app or submit an email request.
5. Contact Support
If you have questions regarding account deletion or need assistance, contact: